Privacy Policy

This Privacy Policy explains how AI Paint Visualizer (“AI Paint Visualizer,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you use our websites, applications, and related services (collectively, the “Service”). It also describes the choices and rights you have regarding your information.

We are based in Vancouver, British Columbia, Canada, and we handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia’s Personal Information Protection Act (PIPA), and, where applicable, other privacy laws such as the EU and UK General Data Protection Regulation (GDPR) and the California Consumer Privacy Act as amended (CCPA/CPRA).

By using the Service, you agree to the practices described in this Policy. If you do not agree, please do not use the Service. This Policy is part of and should be read together with our Terms of Service.

AI Paint Visualizer is the party responsible for your personal information (the “data controller” for GDPR purposes and the organization accountable for it under Canadian law).

For any privacy question or request, or to contact our Privacy Officer, email hello@paintvisualizer.ai. Our mailing region is Vancouver, British Columbia, Canada.

Information you provide

• Account information — such as your name, email address, and password (stored in hashed form) when you register.
• Photos and Content you upload — the interior or exterior images you submit, along with the colors and surfaces you select, and the previews (Output) generated from them. Photos may incidentally contain personal information (for example, images of your home or people) depending on what you upload.
• Payment information — when you subscribe, our third-party payment processor collects your payment details. We receive limited billing information (such as the last four digits of a card, card type, billing country, and transaction status) but do not store full card numbers.
• Communications — the content of messages you send us (for example, support requests) and your marketing preferences.

Information we collect automatically

• Usage data — actions you take in the Service, such as features used, previews generated, and pages viewed.
• Device and technical data — IP address, browser type, device type, operating system, language, referring pages, and approximate location derived from your IP address.
• Cookies and similar technologies— as described in the “Cookies” section below.

Information from third parties

We may receive information from service providers that help us operate the Service, such as payment processors (billing and fraud signals) and analytics providers (usage metrics). If you sign in through a third-party login provider, we may receive basic profile information you authorize them to share.

We use personal information to:

• provide, operate, and maintain the Service and your Account;
• process the photos you upload to generate color previews (Output);
• process payments, manage subscriptions, and send billing-related messages;
• provide customer support and respond to your requests and inquiries;
• secure the Service, prevent fraud and abuse, and enforce our Terms of Service;
• understand how the Service is used and improve its features, performance, and reliability;
• send you service announcements and, where permitted, marketing communications you can opt out of; and
• comply with legal obligations and establish, exercise, or defend legal claims.

The photos you upload are processed — by us and by trusted AI infrastructure providers acting on our behalf — to detect surfaces and generate recolored previews. This processing is necessary to provide the core function you request.

• Purpose limitation. We use your uploaded photos to deliver the Service to you and, in de-identified or aggregated form, to monitor and improve quality and performance.
• No model training without consent. We do not use your uploaded photos to train generative AI models for other customers without your consent.
• Retention.We retain your photos and Output for as long as needed to provide the Service and as described in the “Data retention” section. You can delete your images from your Account, and you can contact us to request deletion.

If you are in the European Economic Area or the United Kingdom, we rely on the following legal bases:

• Performance of a contract — to provide the Service, your Account, and the previews you request.
• Legitimate interests — to secure and improve the Service, prevent fraud, and communicate with you, provided these interests are not overridden by your rights.
• Consent — for optional cookies, certain marketing, and any processing that requires consent; you may withdraw consent at any time.
• Legal obligation — to comply with laws that apply to us.

We and our providers use cookies and similar technologies to keep you signed in, remember preferences, measure and analyze usage, and secure the Service. We use:

• Strictly necessary technologies required to operate the Service and keep it secure;
• Functional technologies that remember your settings; and
• Analytics technologies that help us understand usage and improve the Service.

You can control cookies through your browser settings and, where offered, through our cookie preferences. Blocking some cookies may affect how the Service works.

We do not sell your personal information. We share it only as described below:

• Service providers (processors). With vendors who perform services on our behalf — including cloud hosting and storage, AI image-processing infrastructure, payment processing, analytics, email delivery, and customer support — under contracts that require them to protect your information and use it only for the services they provide to us.
• Legal and safety. When we believe disclosure is required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of AI Paint Visualizer, our users, or others.
• Business transfers. In connection with a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to this Policy.
• With your direction. When you choose to share Output or otherwise ask us to disclose information.

We keep personal information only as long as necessary for the purposes described in this Policy, including to provide the Service, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the reason we hold it. When information is no longer needed, we delete, anonymize, or securely dispose of it. If you delete your Account or your uploaded images, we will delete or de-identify the associated Content within a reasonable period, except for residual copies retained in routine backups or as required by law.

We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or loss. These measures include encryption of data in transit, access controls, and use of reputable infrastructure providers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your Account credentials confidential. If we become aware of a breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law.

We are based in Canada, and we use service providers that may store or process personal information in Canada, the United States, and other countries. As a result, your information may be transferred to, and processed in, jurisdictions with different data-protection laws than your own, and it may be accessible to courts, law enforcement, and authorities in those jurisdictions in accordance with their laws. Where required, we put appropriate safeguards in place for international transfers, such as standard contractual clauses, and we take reasonable steps to ensure your information receives a comparable level of protection.

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to correct inaccurate or incomplete information.
• Deletion — ask us to delete your personal information, subject to legal exceptions.
• Portability — request a copy of certain information in a portable format.
• Restriction and objection — ask us to limit or object to certain processing.
• Withdraw consent — withdraw consent where we rely on it, without affecting prior processing.
• Non-discrimination — where applicable, you will not receive discriminatory treatment for exercising your rights.

To exercise your rights, email us at hello@paintvisualizer.ai. We may need to verify your identity before responding, and we will respond within the timeframes required by applicable law. You may authorize an agent to make a request on your behalf where the law permits.

The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us at hello@paintvisualizer.ai and we will take appropriate steps to delete it. Where a higher age of consent applies in your jurisdiction, we comply with that requirement.

The Service may contain links to third-party websites and services that we do not operate or control. This Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you use.

With your consent where required, we may send you marketing emails about features, tips, and offers. You can opt out at any time by using the unsubscribe link in our emails or by contacting us at hello@paintvisualizer.ai. We will still send you non-promotional service messages, such as billing and security notices.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service and update the “Last updated” date above. Your continued use of the Service after changes take effect constitutes acceptance of the updated Policy.

If you have questions, concerns, or complaints about this Policy or our handling of your personal information, please contact our Privacy Officer at hello@paintvisualizer.ai. We will investigate and respond to your concern.

If you are not satisfied with our response, you have the right to lodge a complaint with a supervisory authority. In Canada, you may contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia. In the EEA or UK, you may contact your local data-protection authority.